Refund policy

 

At Simply Christina, we want you to be happy with your purchase. If you are not completely satisfied with an item, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return, the item must be:
• Unworn and unused
• In its original condition
• Returned with any original packaging, tags, or accessories when applicable

Items that are damaged due to normal wear, misuse, or improper care may not be eligible for a refund.

How to Request a Return

Please contact Simply Christina before sending any item back. Include your order number and a brief description of the reason for the return.

We will provide return instructions if your return request is approved. Please do not send merchandise back without receiving return instructions from us first.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can help resolve the issue.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons. Any applicable exclusions will be identified in the product listing.

Questions

If you have questions about returns or refunds, please contact Simply Christina through the contact information provided on our website.